Refund policy

Our Refund Policy outlines the terms and conditions for refunds on purchases made through our website. Here's an overview of our Refund Policy:

1. Eligibility: You may be eligible for a refund if you meet certain criteria outlined in this policy. Refunds are typically issued in the following circumstances:

• Product Defects: If the product you received is defective or damaged upon arrival, you may be entitled to a refund.
• Order Cancellation: If you cancel your order before it has been shipped or processed, you may be eligible for a refund.
• Return of Unused Items: If you return unused items within a specified return period, you may be eligible for a refund.

2. Return Process: To initiate a refund, please follow these steps:

• Contact Customer Support: Reach out to our customer support team to notify us of your request for a refund and provide relevant details, such as your order number and reason for the refund.
• Return the Item: If required, follow the instructions provided by our customer support team to return the item(s) in their original condition and packaging.
• Verification: Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund to the original payment method used for the purchase.

3. Refund Timeframe: Refunds are typically processed within 7 business days of receiving the returned item(s). However, please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.

4. Non-Refundable Items: Certain items may not be eligible for a refund, including:

• Products that have been used, damaged, or altered after delivery.
• Items purchased during clearance or final sale events.
• Gift cards or promotional items.

5. Shipping Costs: Shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the refund is due to an error on our part or a defective product.

6. Refund Discretion: We reserve the right to exercise discretion in granting refunds, especially in cases where the eligibility criteria are not fully met or where refunds may be subject to inspection and approval.

7. Changes to the Refund Policy: We may update or modify our Refund Policy from time to time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about this Shipping Policy, please contact us at support@clothovia.com